Like any business, a successful foodservice operation relies on industry proficiency, customer service skills, and employee satisfaction. To help meet these needs, this course will introduce you to sound principles of effective leadership.

Through lectures and discussions during Frontline Leadership Skills, you will:

• Differentiate among several styles of leadership and motivation.


• Learn effective communication techniques.


• Enhance strategies for working together to increase productivity.


• Understand how organizational culture affects management decisions.


• Perform a job analysis and write job descriptions and specifications.


• Develop staffing and recruiting strategies.

CIA professional development courses - Providing the Path for your Career Success